> ## Documentation Index
> Fetch the complete documentation index at: https://docs.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# App Will Not Connect (Bluetooth)

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</Frame>

If the SugarPixel app cannot connect, follow the steps below in order.

<Steps>
  <Step title="Restart Both Devices">
    1. Reboot your phone
    2. Unplug SugarPixel and plug it back in
    3. Try connecting again in the app

    If you previously forgot to tap **Disconnect** in the app, this often resolves the issue.
  </Step>

  <Step title="Check App Permissions">
    Open your phone’s **Settings → Apps → SugarPixel** and confirm all permissions are allowed. Then reopen the app and try connecting again.

    If the app shows "Stopped", also ensure Bluetooth is enabled on your phone.
  </Step>

  <Step title="Remove and Re-Pair Bluetooth">
    An incorrect secure pairing code is the most common cause of connection failure.

    SugarPixel displays a unique **6-digit pairing code** on its screen when pairing. If the wrong code was entered, your phone may show “connected,” but SugarPixel will not send data.

    To fix:

    1. Open your phone’s **Bluetooth settings**
    2. Find the saved SugarPixel device
    3. Select **Unpair / Forget / Delete**
    4. Restart your phone
    5. Unplug and replug SugarPixel
    6. Open the SugarPixel app and reconnect
    7. When prompted, enter the **6-digit code shown on the SugarPixel display**
  </Step>

  <Step title="Manual Pairing (If Needed)">
    If the app still cannot connect:

    1. Remove any saved SugarPixel in Bluetooth settings
    2. Restart phone and SugarPixel
    3. In phone Bluetooth settings, tap SugarPixel when it appears
    4. Enter the **6-digit pairing code**
    5. If it shows “Connected,” tap to **Disconnect** (do not forget)
    6. Reboot SugarPixel
    7. Open the SugarPixel app and connect
  </Step>

  <Step title="If You’re Prompted for Pairing Every Time">
    If you must repeat pairing steps or enter the code every time, the Bluetooth storage may be full.

    To reset:

    1. Connect to SugarPixel in the app
    2. Go to **Menu → Reset → Reset Bluetooth**
    3. On your phone, remove the saved SugarPixel device
    4. Repeat pairing from the app using the 6-digit code

    If multiple phones have connected before, remove SugarPixel from Bluetooth settings on each device.
  </Step>
</Steps>