> ## Documentation Index
> Fetch the complete documentation index at: https://docs.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setup My SugarPixel

<Expandable title="Getting Help">
  The mobile app includes direct links to the user manual, troubleshooting, and support under **Help**. Most questions are answered there, so please check those first.\
  \
  If you still need help, contact us **with the chat bubble on any help page or by emailing** [**support@customtypeone.com**](mailto:support@customtypeone.com). Please make sure to include as much information as possible, including your CGM and what is displayed on the SugarPixel. We’re the only ones who can accurately support SugarPixel—other companies, Facebook groups, and online forums often give incorrect advice that can make issues worse.\
  \
  To keep SugarPixel affordable, we don’t offer phone support. Instead, we focus on fast, accurate written support.
</Expandable>

<Steps>
  <Step title="Unpack the Box">
    Some parts may be wrapped separately in bubble wrap. Before continuing, confirm you have:

    * SugarPixel
    * Round vibration puck
    * USB wall charger
    * USB power cable

    If anything is missing, stop and email [**<u>support@customtypeone.com</u>**](mailto:support@customtypeone.com)\*\* \*\*or tap the chat bubble below.
  </Step>

  <Step title="Plug in SugarPixel">
    <Danger>
      **Important:** Incorrect setup can prevent alarms, damage the device, create a fire risk, and void the warranty.
    </Danger>

    * Remove the red warning sticker from the back of SugarPixel (if present).
    * Plug the **vibration puck** (small round disc with a headphone-style plug) into the back of SugarPixel.
    * Plug in the **supplied power cable and wall charger**.

    **Power requirements:**

    * If your country supports the included **US / EU / UK / AU plug**:

      → Use **only** the supplied wall charger and cable.
    * If your country does not:

      → Use a **plug adapter** with the supplied charger.

      → Do **not** use a third-party USB wall charger.
  </Step>

  <Step title="Run the Hardware Test">
    If SugarPixel displays **“Run Hardware Test”** on startup:

    * Press and hold the **snooze button** until the screen shows **“Testing”**, then release. The test checks:
      * LED colors
      * SD card slot
      * Speaker (short sound)
      * Vibration puck (short vibration)

    SugarPixel will reboot automatically. When you see **“Add WiFi in App”**, setup can continue.

    You can rerun the hardware test anytime by holding the snooze button while plugging in power.
  </Step>
</Steps>