> ## Documentation Index
> Fetch the complete documentation index at: https://docs.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Did Not Start or Complete

After tapping **Install** in the app, SugarPixel should display **“UPDATE”** within a few seconds and take several minutes to complete.

If:

* “UPDATE” does not appear, or
* SugarPixel restarts quickly without installing the new version, or
* UPDATE displays for more than 10 minutes

…the update download likely failed due to a WiFi or internet issue.

To retry:

1. Reboot your phone
2. Unplug SugarPixel and plug it back in
3. Temporarily disable WiFi on your phone
4. Open the app and start the update again