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If the SugarPixel app cannot connect, follow the steps below in order.
1

Restart Both Devices

  1. Reboot your phone
  2. Unplug SugarPixel and plug it back in
  3. Try connecting again in the app
If you previously forgot to tap Disconnect in the app, this often resolves the issue.
2

Check App Permissions

Open your phone’s Settings → Apps → SugarPixel and confirm all permissions are allowed. Then reopen the app and try connecting again.If the app shows “Stopped”, also ensure Bluetooth is enabled on your phone.
3

Remove and Re-Pair Bluetooth

An incorrect secure pairing code is the most common cause of connection failure.SugarPixel displays a unique 6-digit pairing code on its screen when pairing. If the wrong code was entered, your phone may show “connected,” but SugarPixel will not send data.To fix:
  1. Open your phone’s Bluetooth settings
  2. Find the saved SugarPixel device
  3. Select Unpair / Forget / Delete
  4. Restart your phone
  5. Unplug and replug SugarPixel
  6. Open the SugarPixel app and reconnect
  7. When prompted, enter the 6-digit code shown on the SugarPixel display
4

Manual Pairing (If Needed)

If the app still cannot connect:
  1. Remove any saved SugarPixel in Bluetooth settings
  2. Restart phone and SugarPixel
  3. In phone Bluetooth settings, tap SugarPixel when it appears
  4. Enter the 6-digit pairing code
  5. If it shows “Connected,” tap to Disconnect (do not forget)
  6. Reboot SugarPixel
  7. Open the SugarPixel app and connect
5

If You’re Prompted for Pairing Every Time

If you must repeat pairing steps or enter the code every time, the Bluetooth storage may be full.To reset:
  1. Connect to SugarPixel in the app
  2. Go to Menu → Reset → Reset Bluetooth
  3. On your phone, remove the saved SugarPixel device
  4. Repeat pairing from the app using the 6-digit code
If multiple phones have connected before, remove SugarPixel from Bluetooth settings on each device.