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Only follow these steps if:
  1. Your SugarPixel was purchased before September 2022 and has never been updated to the mobile app–compatible version, or
  2. A WiFi issue is preventing the over-the-air update from installing (First try: reboot phone, reboot SugarPixel, disable phone WiFi, and retry the update in the app.)
If you are unsure whether this applies to you, contact support before proceeding.

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What You’ll Need

  • A micro SD card
  • A computer or phone that can access the SD card
If needed, use a USB SD card reader compatible with your device. Prefer not to do this manually? You can order a preloaded SD card that installs automatically when inserted and powered on.

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Manual Update Steps

1

Prepare SugarPixel and SD card

  1. Unplug SugarPixel.
  2. Remove the SD card from the back (if previously installed).
  3. Insert the SD card into your computer.
2

Prepare the update file

  1. Download the latest version from the SugarPixel Release Notes page.
  2. Unzip the download. You should have a file named update.bin.
  3. Copy update.bin to the SD card (not inside a folder).
  4. Eject the SD card.
⚠️ Important:
  • The file must be named exactly update.bin
  • It will not work if:
    • It is still a .zip file
    • The name has been changed (example: update2.bin)
  • If unsure, delete all downloads and start again
3

Install the Update

  1. Reinsert the SD card fully into SugarPixel (metal contacts facing down).
  2. Plug SugarPixel back into power.

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What Should Happen

  • After the boot animation, the screen should display “UPDATE”
  • When complete, you will see a success or failure message
  • SugarPixel will restart automatically
If you do not see “UPDATE”:
  • Format the SD card using FAT, FAT16, or FAT32
  • Repeat the steps above
After a successful update, the screen will display: “Add WiFi” If the screen says “CONFIG”, the update did not install correctly.