Setup My SugarPixel

getting help the mobile app includes direct links to the user manual, troubleshooting, and support under help most questions are answered there, so please check those first if you still need help, contact us with the chat bubble on any help page or by emailing support\@customtypeone com please make sure to include as much information as possible, including your cgm and what is displayed on the sugarpixel we’re the only ones who can accurately support sugarpixel—other companies, facebook groups, and online forums often give incorrect advice that can make issues worse to keep sugarpixel affordable, we don’t offer phone support instead, we focus on fast, accurate written support unpack the box some parts may be wrapped separately in bubble wrap before continuing, confirm you have sugarpixel round vibration puck usb wall charger usb power cable if anything is missing, stop and email support\@customtypeone com or tap the chat bubble below plug in sugarpixel important incorrect setup can prevent alarms, damage the device, create a fire risk, and void the warranty remove the red warning sticker from the back of sugarpixel (if present) plug the vibration puck (small round disc with a headphone style plug) into the back of sugarpixel plug in the supplied power cable and wall charger power requirements if your country supports the included us / eu / uk / au plug → use only the supplied wall charger and cable → do not use a third party usb wall charger if your country does not → use a plug adapter with the supplied charger