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Documentation Index

Fetch the complete documentation index at: https://docs.customtypeone.com/llms.txt

Use this file to discover all available pages before exploring further.

1

Unpack the Box

Some parts may be wrapped separately in bubble wrap. Before continuing, confirm you have:
  • SugarPixel
  • Round vibration puck
  • USB wall charger
  • USB power cable
If anything is missing, stop and email support@customtypeone.com** **or tap the chat bubble below.
2

Plug in SugarPixel

Important: Incorrect setup can prevent alarms, damage the device, create a fire risk, and void the warranty.
  • Remove the red warning sticker from the back of SugarPixel (if present).
  • Plug the vibration puck (small round disc with a headphone-style plug) into the back of SugarPixel.
  • Plug in the supplied power cable and wall charger.
Power requirements:
  • If your country supports the included US / EU / UK / AU plug: → Use only the supplied wall charger and cable.
  • If your country does not: → Use a plug adapter with the supplied charger. → Do not use a third-party USB wall charger.
3

Run the Hardware Test

If SugarPixel displays “Run Hardware Test” on startup:
  • Press and hold the snooze button until the screen shows “Testing”, then release. The test checks:
    • LED colors
    • SD card slot
    • Speaker (short sound)
    • Vibration puck (short vibration)
SugarPixel will reboot automatically. When you see “Add WiFi in App”, setup can continue.You can rerun the hardware test anytime by holding the snooze button while plugging in power.