Skip to main content
If SugarPixel was previously working and now displays these WiFi messages, your router likely needs to be restarted.
  1. Restart your WiFi router
  2. Wait 5 minutes
  3. Unplug SugarPixel and plug it back in
If you use a mesh network or WiFi extenders, restart all nodes as well. If the issue continues, repeat these steps up to three times. If this is your first setup — or restarting does not resolve the issue — follow the Home Wifi Advanced/Troubleshooting setup for guest networks.